Is SAS a Good Airline?

Scandinavian Airlines (SAS) has built a strong reputation for Scandinavian elegance and efficiency, but does it deliver a satisfying travel experience? This write-up explores the true experience of traveling with SAS, looking at important facets like overall value, in-flight amenities, and customer service. We will evaluate whether the airline lives up to expectations and maintains its reputation from check-in to landing. Does SAS provide excellent comfort and flawless service, or does it fall short? This article evaluates SAS’s cabin classes, booking experience, in-flight amenities, and overall value to help travelers determine if it’s the right choice.

What Makes SAS A Good Airline?

The Swedish carrier SAS Airline is quite popular in satisfying customers, evident from the moderately good rating it has acquired. In fact, as per customer reviews SAS has obtained a rating of 6.9 out of 10 which seems pretty good indeed. Skytrax has rated SAS a three-star airline based on its amenities, cleanliness, catering, seat qualities, and so on. Let’s check out some of the customer reviews:

• Good customer service, and amiable behavior of flight attendants
• Help and kind staff and great initiative towards maintaining safety.
• On-time flights, and clean, and comfortable aircraft.
• Availability of free beverages throughout the flight.
• Good food and great professionalism

Having seen a few of the reviews that make SAS a good flight indeed, let us check out the amenities ranking SAS quite high.

Cabin Classes Options for Every Traveler

SAS offers three cabin classes: SAS Go, SAS Plus, and SAS Business.

SAS Go (Economy Class)

SAS Go is the airline’s most affordable option and caters to budget travelers. Passengers receive unlimited tea and coffee, but meals are only included on intercontinental flights to and from North America and Asia. Otherwise, food and drinks must be pre-ordered or purchased onboard.

• In-flight entertainment with an HD screen is available on long-haul flights.
• WiFi is available for a fee (~€4.90 or $5.31), though its reliability varies.
• Pre-assigned seating is available for a fee, or passengers can choose a free seat at check-in.

SAS Plus (Premium Economy)

SAS Plus offers more comfort and priority services. Within Europe, seats are similar to the ones in SAS Go, however,  intercontinental travelers get the facility of wider seats having greater legroom.

• Priority services: Fast-track security, lounge access, and priority boarding.
• Enhanced seating: Reclining seats, footrests, adjustable headrests, and a larger entertainment screen on long-haul flights.
• Free meals and drinks are included, but WiFi still requires payment.

AS Business (Business Class)

Available only on North American and Asian routes, SAS Business provides the highest level of service and comfort.

• Fully lie-flat massage seats for maximum relaxation.
• Free WiFi and an extra-large HD screen for entertainment.
• Upgraded dining experience, including a three-course meal with a choice of four options and complimentary champagne.
• Exclusive lounge access and priority check-in services.

Hassle-Free Booking Experience

Booking SAS tickets is simple and convenient, with multiple options available to secure competitive fares. Travelers can use Google Flights and other travel search engines to compare prices and find the best deals. 

SAS’s official website is another excellent option, often featuring exclusive offers. Additionally, the AMEX Travel Portal provides booking options, although U.S. customers cannot transfer AMEX points to the SAS EuroBonus program. 

SAS operated flights from seven U.S. cities—Boston, Chicago, Los Angeles, Miami, Newark, San Francisco, and Washington, D.C. In the summer of 2024, Atlanta was added to the airline’s U.S. network, expanding connectivity for travelers seeking Scandinavian and European destinations.

A Smooth Check-In & Boarding Process

The procedure of checking in for a SAS flight is simple and offers several practical choices. Travelers can choose their seats and get real-time updates by checking in online or using the SAS mobile app. 

Self-service kiosks at the airport offer a convenient substitute for individuals who would like to take a more conventional method. Some gates use biometric facial scans in place of manual passport and boarding pass checks as part of the efficient boarding process. 

The boarding procedure is streamlined by this cutting-edge technology, which makes it quicker and more seamless. The seamless check-in process provided by SAS, whether through digital tools or airport kiosks, enables passengers to go easily through security and their departure gate.

Unmatched In-Flight Experience

When boarding a flight all we wish for is a comfortable flying experience and proper amenities to keep us cozy throughout the flight. Let us check what SAS has to offer in this regard. 

Comfort and Seating in the Cabin

Modern SAS cabins have standard legroom and ergonomic chairs. Although SAS Go’s seats are sufficient for short trips, travelers on lengthy flights might wish to think about SAS Plus or SAS Business for more comfort.

Amenities & Entertainment

• SAS provides passengers with blankets and pillows for added comfort during the flight, though they are relatively basic compared to premium offerings on other airlines. 
• The in-flight entertainment system offers a selection of movies, TV shows, music, and games; however, the variety may not be as extensive as what is available on larger international carriers. 
• Every seat is equipped with USB ports for charging small devices, but passengers using laptops will need access to power outlets, which are only provided in SAS Plus and SAS Business. 
• WiFi service can be inconsistent, with some flights experiencing connectivity issues despite being advertised.

Food & Beverage Service

• One of the major drawbacks of flying with SAS is its limited food and beverage service. On long-haul flights to North America and Asia, meals are included, but options are restricted. 
• Passengers receive a pre-selected meal unless they pay extra for dietary or special meal preferences. Complimentary beverages are limited to water, tea, and coffee, while all other drinks, including alcoholic beverages, require purchase. 
• On short-haul European routes, meals are not included; travelers must either pre-order their food or buy snacks and drinks onboard. This policy can be inconvenient for passengers expecting more inclusive meal options during their journey.

Where Does  SAS Airline LAG Behind?

SAS has its set of drawbacks as well which you must know well in advance for your convenience.

Limited Meal Service on Long-Haul Flights

SAS provides only a basic meal service, even on long-haul international routes. While one complimentary meal is typically included, additional snacks and beverages often come at an extra cost. Passengers may find the selection limited compared to other full-service airlines, making it advisable to bring extra food for longer journeys.

Unreliable Wi-Fi Connectivity

Although SAS offers in-flight Wi-Fi, the connection is often inconsistent and unavailable on certain aircraft. Streaming or working online can be challenging due to frequent interruptions, particularly on transatlantic flights.

Cramped Seating in SAS Go

Passengers flying in SAS Go (economy class) may find the seats tight, especially on long-haul flights. Limited legroom and seat width can lead to discomfort during extended journeys.

Additional Fees for Basic Services

SAS charges extra for seat selection, checked baggage, and onboard purchases. Travelers looking to customize their experience may face additional costs, increasing the overall ticket price.

Here are some grievances customers have had about SAS over the years. Let’s take a look:

• Though many have mentioned the good customer service of SAS some have expressed their concerns against it. 
• The seats on the flight don’t match the ones shown in the picture.
• A few have even mentioned about the delays.

Conclusion

For tourists on a tight budget looking for a simple and comfortable trip, SAS is a great choice. The airline is a cost-effective option because it offers competitive fares that are frequently less expensive than those of its competitors. Although it is a simple experience, travelers can have a nice journey if they are ready to pack their snacks and deal with Copenhagen layovers. Other airlines, however, might be a better fit for people who value free meals, first-rate onboard amenities, and flawless WiFi. In the end, SAS is still a solid option for tourists who value cost above opulence. Would I ever fly SAS again? Yes—as long as the price is still very low.

FAQs

---